Q:Do I need to schedule an appointment to have my pet groomed?
A: Yes. Appointments allow us to give each pet the special attention and
time they deserve. We do not accept walk in appointments for our  
groom service, however, nail trim services do not require appointments.

Q: What if I’m unhappy with the groom?
A: If, for any reason, you are dissatisfied with your pet’s groom, by all means tell your groomer before they leave. When you pay for a service, you should be getting what you expected.

There may be a reason your pet’s haircut is choppy, or a toenail is bleeding. Perhaps your pet was wiggly, heavily matted or the nails had been slightly neglected. We want to work with you to ensure satisfaction, and we can’t fix what we don’t know about. Pet grooming is not an exact science. All dogs are not created equal, and most pets come with their own quirks and idiosyncrasies. If you have questions about your pet’s grooming session please ask us. If you still have concerns, please contact us immediately and allow us the opportunity to address the situation and make it right. Your satisfaction is our goal!

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Q: At what age should my puppy have his / her first professional
grooming?

A: Puppies should be introduced to professional grooming around 16 weeks 
of age and scheduled for our puppy program, which gradually lets your 
puppy get acquainted with the sights, sounds, smells and procedures.

Q: How often should I have my pet groomed?
A: We recommend setting up a maintenance grooming schedule of at least
every 4-8 weeks. With regular grooming, your pet’s coat will stay in good
shape, shedding is reduced, and your pet will look and feel better. You
will receive our maintence groom price for having your dog groomed on a regular basis!

Q:How long will my pet need to stay for grooming?
A: A typical grooming procedure takes anywhere from two to three hours depending on your dog’s size, coat condition and temperament. Additional time may be needed for larger dogs or dogs with thick or matted fur. We will call you when your pet’s groom is complete, please do not come into the salon to see if your pet is ready, this makes finishing the grooming process nearly impossible. 


Q: Should I have my pet groomed in the winter?
A: Yes! Grooming is a year round process. Some people prefer to let their dog’s fur longer during the winter months. Longer fur has a greater chance of developing matts and tangles, without being professionally groomed. Matts do not allow proper airflow through the coat and this can lead to health problems. If you would like to keep your dog’s hair long, your dog will need to be groomed more frequently to prevent matting, and help maintain a healthy skin and coat.
Short haired breeds also need attention in the colder months. Pet skin can become dry and flaky due to a lack of humidity in the colder air. Regular shampooing, conditioning and brushing can help stimulate the natural oils to ease the dryness.

Q: Why do dogs shed?
A: Most shedding seems to occur between winter and spring when the dog loses its thick winter coat. Shedding seems more prominent in breeds that originate from colder climates. Almost all dogs shed. A shed –less grooming procedure can tremendously reduce the amount of hair left around your house.
(note: excessive shedding that does not respond to treatment can be a symptom of an underlying health problem. Please consult your veterinarian in this situation)

Q: How can shedding be reduced?
A: Shedding can be reduced by 60 – 80 % after 1 – 2 applications of a shed – less treatment. A shed – less treatment consists of a specially formulated de – shedding shampoo followed by the application of a de – shedding solution. A special tool is then used to remove the excess undercoat and loose hair.

Q: Would my dog benefit from Shed – less?

A: Shed – less treatments are formulated for “shedding” breeds such as Labs, Goldens, Shepherds, Huskies, Border Collies, Pugs, Shelties, Beagles, Dachshunds, Boxers etc.

Q: Why is my dog itchy?
A: Dry skin, hot spots and fleas are the most common causes of itchy skin. We offer medicated baths, medicated leave in conditioners, hydrating baths and flea treatments to sooth your pet’s skin.

Q: Will cutting my dog’s hair short in the summer make him cooler?
A: A dog’s coat protects his skin from the elements, insulating him from both heat and cold. Making sure that the dog’s coat is thoroughly brushed out and all undercoat is removed so that the air can circulate through the coat will keep him cooler.

Q: My dog is on a monthly flea control regimen from the vet. Can he still get fleas?
A: Yes. Fleas seem to become resistant to some products over time. A combination of products may need to be used together to win the war against fleas. The environment and your pet both need regular flea control treatments.

Q: How can my dog or cat have fleas when he / she never goes outside?

A: Fleas jump. They can be carried in to the house on your clothing or brought in by other animals.

Q: Should I tip the groomer?
A: Like any other service profession, tips are always welcome. The grooming process is a long and sometimes difficult one. Groomers often have to contend with pets that bite and /or constantly move on the table and are uncooperative during the entire grooming process. We spend a great deal of time being gentle and loving with your pet and take pride in their work, so tips are always greatly appreciated but not expected.

Q: My dog has a lot of mats. Is it really necessary to shave her almost bald?
A: It depends on the severity of the matting. Your dog’s health and well being is our first concern. Minor mats can sometimes be worked out by hand or with other tools. Sometimes shaving down is the only humane solution. Severe mats can cause skin irritations and hide other conditions such as hot spots, dermatitis, seborrhea, parasites, cuts, scabs, sores and redness. We can’t be responsible for the condition of your pet’s skin under all that hair, but we will do our best to warn you ahead of time so you are aware of the danger. Because your dog is severely tangled or matted, they are at greater risk of injury, stress and trauma. All precautions will be taken during the grooming of your dog. However, problems can occasionally arise, during or after the grooming, such as nicks, clipper irritation and mental or physical stress. Your groomer will decide whether it is possible to de-matt your dog gently and humanely or if a “shave down” is necessary. Often after shaving, your dog’s skin can look fine, but she will spend the next few days scratching like crazy. Unfortunately, this is normal. Severe matting decreases the circulation of blood to your dog’s skin. You know how it feels when your foot falls asleep; imagine that feeling all over your whole body and you will understand why your pet is scratching incessantly. Of course, we want your dog to look beautiful, but it’s more important that they’re healthy. We will discuss your choices, how best to address them and most important of all, how to avoid the same situation in the future.

Q: My dog is kind of cranky and not very well behaved. Will you be able to groom him?
A: There isn’t much we haven’t seen or dealt with. We see all dogs as potential friends. Most dogs with behavioral issues are just scared and with care and compassion, a new friendship can blossom. If your dog’s issues are especially time consuming, there might be a small "cranky friend" handling fee.

Q: Why can my dog’s nails sometimes bleed after having been groomed?
A: Sometimes a dog’s nails are very long and we try to cut them as close as possible to the quick (the vein located inside the dog’s nails). If the nails have been neglected, the quick will grow to the end, so when the nails are cut, the quick may also be cut. This is not serious and we have powder that stops the bleeding. However, when the dog walks on pavement, the nail may open and bleed again. You can use a dry bar of soap and scrape it against the nail. You can also use flour or baking powder to stop the bleeding. If your dog’s nails are long, they should be cut every two weeks so the quick will recede and prevent bleeding in the future.






Immaculate Pooch Grooming is available to answer any questions you may have about the grooming process. 
Frequently asked Grooming Questions