New clients are asked to arrive on time to their scheduled appointment so that the groomer can evaluate your pet's coat and answer any questions you may have.
Because we do not book multiple clients at one time, appointments are set by appointment to appointment basis. Therefore, we ask that any cancelations are made prior to 24 hours in advance. Should you fail to not show, a cancelation fee for the total of the full groom will be imposed.
In order to provide your pet with the care and attention he/she needs we ask that you are on time for your appointment. If you arrive more than 10 minutes late we may have to reschedule your appointment and fees will apply.
Any new puppy clients being serviced in our salon must be up to date on all puppy vaccinations. Adult/senior dogs must be current on rabies, at the very least. We strongly advise that all dogs and cats are vaccinated against all infectious diseases.
Should the groomer find evidence of fleas after drop off, it will be under the groomer's discretion to perform a flea and tick treatment immediately to inhibit an infestation within our grooming salon. An additional fee (minimum of $25.00) will be imposed.
If a dog is showing excessive behavioral issues toward the groomer (biting or growling) that can not be corrected by using positive reinforcement, it will be under the groomer's discretion to continue to perform any service for the safety of the groomer or the animal. Furthermore, any pet who suffers from any chronic, medical condition(s) such as but not limited to, epilepsy, heart condition, spinal injuries, etc., you must inform the groomer of such, so extra gentle handling can be taken.
Gratuities are not included and are at the discretion of our customers. 15-20% is a standard in our industry.
Immaculate Pooch Grooming's Salon Policies are listed below, policies are subject to change.